Complaints

Please note to contact us first when you have a complaint. In most cases it is either a misunderstanding or a simple mistake, (...which can happen as we are human...) we can solve to your satisfaction. You may also find help and answers on our several pages by clicking on the links.

Returns

Generally we do not accept returns !
Please note that broken or cracked trays or cases are not a reason for a return as you can simply change it with a new one you get in every cd- or record-store.
If a cd or record broke during the shipment (which has happened not even 10 times within 10 years), please get in contact with us. we might be able to send another copy.
Please also note that all items are fully functional when we send them.
Surprisepacks are generally excluded from return !
For any other reason or a defitive mistake on our side you also need to get in contact with us first !

If you have already sent an email with your complaint please read our rules for a return :

- We only take back new & sealed items in their original plastic wrapping.

- We only accept items returned to us up to 4 weeks after the invoice date.

- We only refund the item price and not the shipping costs or any other fees.

- Per returned item we charge 25% of the item-price (at least 2.49 Euro) processing fee.

- The customer chooses the shipping method and covers for the shipping costs and risk. We do not accept unpaid parcels !

- The refund will be initiated when we receive the goods and will either be put into your customer account or paid otherwise - please give us instructions and details if necessary.

*** Is it worth sending back?
Please calculate this UPFRONT ***

If you do decide to send something back to us, please always add your order and ID number or even better, enclose the invoice (a copy is sufficient). You may then send back the item without further consultation to the below adress.

Returns are very complex and time consuming.
That is why we hope you understand our rules.

Thank You.