Our emails contain:

• total amount
• shipping date
• estimated shipping time
• shipping method
• shipped / unavailable items
• more details...

Please contact us...

• ... if you did not get our order confirmation within 3-5 business days after placing the order.
• ... if you did not get our shipping confirmation within 3-5 business days after receiving our order confirmation.
• ... if you did not receive your package within 14 days after the estimated arrival time stated in our shipping confirmation.

Please kindly refrain from contacting us any earlier.You can trust that most issues clear within the above timeframes.

Please note

• Details in Emails from marketplaces like Amazon are secondary. Only our own emails are decicive.
• Shipping times are stated in business days and do not include handling.
• Handling typically takes 1-2 business days.
• Shipping from Germany to our hub in your country takes 1-2 days. Packages are shipped by Priority Mail in your country to catch up with the 1-2 days lost above.
• Germany might have different holidays (May 1. Oct 3.)
• There might be other reasons for delays (illness...)

Most orders arrive within time, if not, we hope you understand that it is an exception.